FREQUENTLY ASKED QUESTIONS

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General

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What is Emmanuel Hamon Pastry School & Consulting?

Emmanuel Hamon Pastry School & Consulting is an international online learning platform dedicated to professional pastry education.

Created by Master Pastry Chef Emmanuel Hamon, our courses combine decades of international experience, professional techniques, and practical demonstrations to help students develop modern pastry skills with confidence.

Our goal is to make high-level pastry education accessible anywhere in the world.

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Who are the courses for?

Our courses are designed for learners of all experience levels, including:

• Professional pastry chefs

• Bakers

• Chocolatiers

• Hospitality professionals

• Passionate home bakers

• Beginners who want to learn professional pastry techniques from the very beginning

Each course clearly indicates the recommended skill level, allowing you to choose the training best suited to your experience and objectives.

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In which language are the courses available?

All of our online courses are presented in English.

If subtitles or translated resources become available for a specific course, this will be clearly indicated on the course page.

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Course Access

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How do I access my course?

Once your payment has been successfully confirmed, you will receive a confirmation email containing a secure link to access your purchased course.

Simply sign in to your personal student account to start learning immediately.

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When does access begin?

Access is normally granted immediately after successful payment confirmation.

In exceptional circumstances, activation may take a short time depending on the payment provider.

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Can I watch the videos on any device?

Yes.

Our platform is fully compatible with:

• Desktop computers

• Laptops

• Tablets

• Smartphones

All videos are streamed in high-definition 16:9 widescreen format, providing an optimal viewing experience across all devices.

A stable internet connection is required.

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Can I download the videos?

No.

To protect our intellectual property, all videos are available for streaming only.

Downloading, recording, copying, or redistributing videos is strictly prohibited.

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Course Packages

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What is a Complete Course Package?

A Complete Course Package is a comprehensive professional training program dedicated to one specific pastry topic.

Rather than focusing on a single recipe, it provides complete technical training from fundamentals to advanced applications.

For example, our Croissant Dough – Complete Course Package includes 11 complete recipes, covering a wide variety of laminated pastry products together with all the techniques required to master professional croissant dough production.

Each Complete Course Package includes:

• Complete step-by-step professional video lessons

• High-definition streaming videos (16:9 format)

• A downloadable PDF recipe book containing every recipe demonstrated throughout the course

• A downloadable Certificate of Completion

• Access to a private Telegram support group

• Future course updates whenever new content is added

• Lifetime access, where specified on the course page

Each package is designed to provide a complete learning experience combining theory, technique, demonstrations, recipes, and ongoing support.

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What is the difference between a Single Course and a Complete Course Package?

A Single Course focuses on one individual recipe or one specific pastry technique.

A Complete Course Package is a structured educational program covering an entire pastry subject.

For example:

A single course might teach how to prepare one specific croissant recipe.

The Croissant Dough – Complete Course Package teaches the complete laminated dough process through 11 different recipes, allowing you to master the topic from start to finish while receiving additional educational resources and student support.

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What is included in the downloadable PDF?

Every Complete Course Package includes a professionally designed PDF recipe book containing:

• Complete ingredient lists

• Step-by-step recipes

• Technical notes

• Professional tips

• Production recommendations

The PDF is provided for your personal use only and remains protected by copyright.

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Will I receive a certificate?

Yes.

Upon successful completion of a Complete Course Package, you will receive a downloadable Certificate of Completion.

Certificates are available directly from your student account.

Please note that our certificates confirm successful completion of the training but do not constitute an officially recognized academic diploma or professional license.

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Is support included?

Yes.

Students enrolled in a Complete Course Package receive access to our private Telegram Support Group.

Inside the community you can:

• Ask technical questions

• Share your work

• Exchange ideas with fellow students

• Receive guidance related to the course content

• Stay informed about future course updates

The invitation link is provided after your purchase.

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Account

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Do I need an account?

Yes.

A personal account is required to access your purchased courses, monitor your learning progress, and download available resources.

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Can I change my email address?

Yes.

You may update your account information or contact us if you need assistance.

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I forgot my password.

Click Forgot Password on the login page and follow the instructions sent to your registered email address.

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Payments

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Which payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on your location, these may include:

• Credit Cards

• Debit Cards

• Stripe

• PayPal

 

Will I receive an invoice?

Yes.

An invoice or payment confirmation is automatically sent to your registered email address after every successful purchase.

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Are taxes included?

Where required by applicable law, VAT or other taxes are calculated automatically during checkout.

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Refunds

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Can I request a refund?

Refund requests are handled in accordance with our Refund & Cancellation Policy.

We encourage you to read this policy before completing your purchase.

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I accidentally purchased the same course twice.

Please contact us as soon as possible.

After verification, we will gladly work with you to find an appropriate solution.

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Technical Support

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Videos won't play.

Please first check:

• Your internet connection

• Your browser

• Your device software

If the issue persists, please contact our support team.

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I can't access my account.

Please verify:

• Your email address

• Your password

• Your internet connection

If you continue to experience difficulties, we will be happy to assist you.

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Which browsers are recommended?

For the best experience, we recommend using the latest version of:

• Google Chrome

• Microsoft Edge

• Safari

• Mozilla Firefox

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Intellectual Property

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Can I share my course with someone else?

No.

Each purchase grants a personal license for one individual user only.

Account sharing is strictly prohibited.

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Can I use the recipes in my own pastry shop or business?

Yes.

You are welcome to produce and sell finished pastry products made using the techniques and recipes taught in our courses.

However, you may not:

• Copy or publish the written recipes

• Share the PDF files

• Redistribute course materials

• Upload videos

• Teach our recipes or course content as your own

• Use our educational materials to create your own training programs without prior written permission

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Can I post photos of products I made from your recipes?

Absolutely.

We love seeing our students' creations and encourage you to share your finished products on social media.

We kindly ask that you do not publish complete recipes, course videos, downloadable documents, or any proprietary educational materials.

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Can I use your courses to teach my own classes?

No.

Our videos, recipes, photographs, teaching methods, course structures, downloadable resources, and educational materials are protected by copyright.

They may not be copied, adapted, translated, recorded, redistributed, or used to create or deliver other educational programs without our prior written authorization.

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Contact

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How can I contact you?

If you have any questions before or after your purchase, please visit our Contact page.

Our team will respond as promptly as reasonably possible.

Last Updated: [To be completed]

Version: 1.0

Je rajouterais encore une seule question, qui est souvent l'une des plus consultées :

 

Will I receive future updates if the course is improved?

Yes.

Whenever a Complete Course Package is updated with new lessons, improved recipes, or additional educational resources, students who have purchased that package will receive access to those updates whenever they are included with their purchase.

This ensures that your learning experience continues to grow as our courses evolve.