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Refund Policy

REFUND & CANCELLATION POLICY

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1. PURPOSE

At Emmanuel Hamon Pastry School & Consulting, we are committed to providing high-quality professional pastry education and an excellent learning experience.

We understand that questions or concerns may occasionally arise regarding a purchase. This Refund & Cancellation Policy explains when refunds or cancellations may be available and how requests are handled.

Our goal is always to find a fair and reasonable solution while protecting the integrity of our educational content and intellectual property.

2. SCOPE

This Policy applies to all purchases made through our website, including but not limited to:

  • Online video courses

  • Digital books (eBooks)

  • PDF guides

  • Downloadable educational resources

  • Professional consulting services

  • Live online masterclasses

  • Recorded workshops

  • Educational subscriptions (if applicable)

By completing a purchase, you acknowledge that you have read and accepted this Policy.

3. DIGITAL PRODUCTS

The majority of our products are supplied in digital format.

Unlike physical goods, digital products can be accessed, viewed, copied, or downloaded immediately after purchase. For this reason, refund conditions for digital products differ from those applicable to physical merchandise.

Access to digital educational content constitutes delivery of the purchased product.

4. CUSTOMER SATISFACTION

Customer satisfaction is important to us.

If you experience any issue with your purchase, we strongly encourage you to contact us before requesting a refund.

Many issues can be resolved quickly, including:

  • account access;

  • login problems;

  • payment confirmation;

  • video playback;

  • download issues;

  • technical platform errors.

Our objective is always to ensure that you receive the educational experience you purchased.

5. BEFORE REQUESTING A REFUND

Before submitting a refund request, we ask that you allow us the opportunity to investigate and resolve the issue.

In many cases, our support team can provide a solution without the need for cancellation or refund.

Providing complete information with your request will help us assist you more efficiently.

6. ELIGIBILITY FOR REFUNDS

Refund requests may be considered in situations including, but not limited to:

  • duplicate payments;

  • accidental duplicate purchases;

  • billing errors;

  • technical issues preventing reasonable access to purchased content;

  • purchases affected by a system malfunction;

  • circumstances where a refund is required under applicable consumer protection laws.

Each request is reviewed individually.

A refund is not automatically guaranteed simply because it has been requested.

7. NON-REFUNDABLE PURCHASES

Unless required by applicable law, refunds are generally not available for:

  • digital products that have already been downloaded;

  • educational resources that have been delivered electronically;

  • completed online courses;

  • certificates already issued;

  • products clearly identified as non-refundable;

  • purchases made through unauthorized third parties.

Refund eligibility may also be affected where substantial access to the purchased content has already occurred.

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8. COURSE CONSUMPTION

Our courses contain proprietary educational content, including videos, recipes, demonstrations, technical explanations, downloadable documents, and teaching methods.

Because this content becomes immediately accessible after purchase, refund eligibility may be limited once a significant portion of the course has been consumed.

For the purposes of this Policy, a course may be considered substantially accessed if one or more of the following applies:

  • more than 20% of the total video content has been viewed;

  • downloadable course materials have been downloaded;

  • practical resources or recipes have been accessed;

  • multiple lessons have been completed;

  • a course completion certificate has been issued.

Where permitted by applicable law, we reserve the right to refuse a refund request once substantial access has occurred.

9. DOWNLOADABLE MATERIALS

Many of our courses include downloadable educational resources such as:

  • PDF manuals;

  • recipes;

  • production sheets;

  • technical guides;

  • templates;

  • worksheets;

  • reference documents.

Once these materials have been downloaded or made available, they are considered delivered.

Because downloadable resources cannot reasonably be returned, access to such materials may affect refund eligibility where permitted by applicable law.

10. LIVE MASTERCLASSES AND ONLINE EVENTS

For live online masterclasses, webinars, or scheduled virtual events:

  • cancellation requests received sufficiently in advance of the event may qualify for a refund or account credit, subject to the conditions announced at the time of booking;

  • once the live event has started, refunds are generally not available unless required by applicable law;

  • failure to attend a scheduled live session does not automatically entitle a participant to a refund.

Where a recording of the event is included with the purchase, access to that recording will be treated as access to digital content.

11. PROMOTIONAL OFFERS

Products purchased during:

  • promotional campaigns;

  • special events;

  • limited-time offers;

  • discounted sales;

  • bundle promotions;

remain subject to this Refund & Cancellation Policy unless a different refund policy is expressly stated at the time of purchase.

12. DUPLICATE PURCHASES

If you accidentally purchase the same course or digital product more than once using the same account, please contact us as soon as possible.

After verification, we may offer:

  • a refund of the duplicate purchase;

  • store credit;

  • another reasonable solution.

This section applies only to genuine duplicate transactions.

13. CHARGEBACKS

If you experience a problem with your purchase, we encourage you to contact us before initiating a chargeback through your payment provider.

Most issues can be resolved more quickly through our customer support.

If a chargeback is initiated, we reserve the right to:

  • investigate the transaction;

  • provide supporting documentation to the payment provider;

  • temporarily suspend account access while the dispute is being reviewed;

  • revoke access to digital products if the chargeback is upheld.

Nothing in this section limits any rights you may have under applicable law.

14. REFUND ABUSE

Refund requests are intended to resolve genuine purchasing issues.

We reserve the right to refuse refund requests where we reasonably believe the refund process is being abused.

Examples may include:

  • repeated refund requests after substantial course consumption;

  • repeated purchases followed by refund claims;

  • attempts to obtain paid educational content without payment;

  • unauthorized account sharing;

  • fraudulent payment disputes;

  • any attempt to circumvent this Policy.

Where permitted by law, such conduct may result in:

  • refusal of future refund requests;

  • suspension of user accounts;

  • termination of access to our services;

  • restriction of future purchases.

15. GOODWILL REFUNDS

Nothing in this Policy prevents Emmanuel Hamon Pastry School & Consulting from granting a refund, partial refund, account credit, or another appropriate solution on a goodwill basis.

Any goodwill decision is made solely at our discretion and shall not create a precedent for future requests.

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16. PROCESSING OF REFUNDS

If your refund request is approved, the refund will be processed using the original payment method whenever reasonably possible.

Refund processing times vary depending on your payment provider, financial institution, and country of residence.

While we process approved refunds promptly, we cannot guarantee the time required for your bank or payment provider to complete the transaction.

17. EFFECT OF A REFUND

Once a refund has been approved and processed, all rights granted under your purchase automatically terminate.

This includes, where applicable:

  • access to online courses;

  • downloadable resources;

  • PDF manuals;

  • recipes;

  • videos;

  • certificates;

  • educational documents;

  • bonus materials;

  • community access.

Your account may be updated to reflect the refunded transaction, and access to the corresponding content may be removed without further notice.

18. CONTINUED USE OF REFUNDED CONTENT

If a refund is granted, you must immediately stop using all materials obtained through the refunded purchase.

Unless required by applicable law, you may not:

  • retain downloaded educational resources for continued use;

  • reproduce refunded content;

  • distribute refunded materials;

  • publish recipes obtained through the refunded purchase;

  • use refunded videos for commercial or educational purposes;

  • continue using our intellectual property after your license has been terminated.

The granting of a refund immediately terminates the license originally granted under your purchase.

19. CONSUMER RIGHTS

Nothing in this Refund & Cancellation Policy limits or excludes any mandatory rights granted to consumers under applicable law.

Where local consumer protection legislation provides rights that cannot legally be waived, those rights shall prevail over any conflicting provision of this Policy.

20. POLICY UPDATES

We may update this Refund & Cancellation Policy from time to time to reflect:

  • changes in applicable legislation;

  • improvements to our services;

  • modifications to our business operations;

  • updates to our educational platform;

  • new digital products.

The revised version will become effective upon publication on our website together with the updated Last Updated date.

We encourage customers to review this Policy periodically.

21. CONTACT INFORMATION

If you have any questions regarding this Refund & Cancellation Policy, or if you wish to submit a refund request, please contact us.

Emmanuel Hamon
Emmanuel Hamon Pastry School & Consulting

Email: [emmanuelhamon.patis@gmail.com]

Website: [www.emmanuelhamonpatis.com]

We aim to respond to all legitimate inquiries as promptly as reasonably possible.

22. ACCEPTANCE OF THIS POLICY

By purchasing any product or service from Emmanuel Hamon Pastry School & Consulting, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

If you do not agree with any part of this Policy, you should not complete your purchase.

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