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PRIVACY POLICY

Emmanuel Hamon Pastry School & Consulting

Effective Date: 01/07/2026

Last Updated: 03/08/2026

1. INTRODUCTION

Welcome to Emmanuel Hamon Pastry School & Consulting ("we," "our," "us").

Protecting your privacy and personal information is one of our priorities. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, purchase our products, enroll in our online courses, subscribe to our newsletter, or otherwise interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

If you do not agree with this Policy, please discontinue use of our website and services.

2. WHO WE ARE

This website is operated by

Emmanuel Hamon
Emmanuel Hamon Pastry School & Consulting

We provide:

• Professional online pastry education

• Video courses

• Digital learning resources

• Downloadable documents

• Professional consulting services

• Masterclasses

• Educational content

This Privacy Policy applies to every visitor, customer, student, and subscriber using our website.

3. SCOPE OF THIS POLICY

This Privacy Policy applies to all information collected through:

• our official website;

• our online learning platform;

• downloadable educational content;

• newsletters;

• customer support;

• registration forms;

• contact forms;

• payment pages;

• mobile devices accessing our services.

It also applies to communications between you and Emmanuel Hamon Pastry School & Consulting.

4. INFORMATION WE COLLECT

Depending on how you interact with our services, we may collect different categories of information.

4.1 Information You Provide

You may voluntarily provide information including:

• First name

• Last name

• Email address

• Telephone number (optional)

• Billing address

• Country of residence

• Company name (if applicable)

• VAT information (if applicable)

You may also provide information when you:

• purchase a course;

• create an account;

• contact customer support;

• subscribe to our newsletter;

• register for webinars or events;

• request consulting services;

• complete surveys or feedback forms.

4.2 Account Information

When creating an account, we may store:

• username

• encrypted password

• account preferences

• purchased courses

• learning progress

• certificates

• course completion status

Passwords are encrypted and cannot be viewed by our staff.

4.3 Payment Information

Payments are processed through secure third-party payment providers.

We do not store complete credit card or debit card information on our servers.

Depending on the payment provider, the following information may be processed:

• cardholder name

• billing address

• payment amount

• currency

• transaction identifier

• payment confirmation

Sensitive payment information is handled directly by the payment processor according to their own security standards.

4.4 Information You Send Us

When contacting us, we may collect:

• emails

• support requests

• attachments

• messages

• feedback

• suggestions

• customer service history

These communications help us provide assistance and improve our services.

4.5 Student Activity

If you enroll in one of our courses, we may collect information such as:

• enrolled courses

• lesson progress

• quiz results

• certificates earned

• completion dates

• learning history

This information allows us to provide educational services and improve the learning experience.

4.6 Automatically Collected Information

When you visit our website, certain information may be collected automatically.

This may include:

• IP address

• browser type

• browser version

• operating system

• device type

• language settings

• referring website

• pages visited

• time spent on pages

• clicks and navigation

• date and time of visits

• session information

• approximate geographic location

• error logs

• performance data

This information helps us maintain, secure, and improve our website.

4.7 Cookies and Similar Technologies

Our website may use:

• Cookies

• Session cookies

• Persistent cookies

• Local storage

• Pixels

• Analytics technologies

Cookies help us:

• remember your preferences;

• maintain your login session;

• improve website performance;

• understand visitor behavior;

• enhance security;

• personalize your experience.

You may disable cookies through your browser settings, although some features of our website may no longer function correctly.

4.8 Newsletter Information

If you subscribe to our newsletter, we may collect:

• email address

• subscription date

• preferred language

• marketing preferences

Where legally required, newsletters are sent only after your consent.

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

4.9 Information We Do Not Intentionally Collect

We do not intentionally collect sensitive personal information such as:

• racial or ethnic origin;

• political opinions;

• religious beliefs;

• health information;

• biometric data;

• genetic data;

• criminal records;

• sexual orientation.

If such information is voluntarily submitted, it will only be processed when necessary for responding to your request or where permitted by applicable law.​

 

5. WHY WE COLLECT YOUR INFORMATION

We collect personal information only when it is necessary to operate our business, deliver our educational services, improve your experience, comply with legal obligations, or protect our legitimate interests.

Your information is never collected for purposes unrelated to the services we provide.

Depending on how you use our website and services, we may process your information for one or more of the purposes described below.

6. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• create and manage your account;

• provide access to purchased online courses;

• deliver downloadable educational materials;

• process payments securely;

• issue invoices and receipts;

• verify purchases;

• manage subscriptions;

• provide technical support;

• answer your questions;

• communicate important information regarding your account;

• notify you of course updates;

• improve our educational content;

• personalize your learning experience;

• monitor website performance;

• detect fraud or unauthorized activity;

• maintain website security;

• comply with legal obligations;

• enforce our Terms and Conditions.

We only process personal information that is relevant and necessary for these purposes.

7. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar privacy legislation, we process your personal information only when we have a valid legal basis.

These legal bases may include:

Performance of a Contract

Processing is necessary to:

• create your account;

• provide purchased courses;

• process payments;

• issue invoices;

• deliver digital products;

• provide customer support.

Without this information, we may be unable to provide the requested services.

Consent

We rely on your consent when required by law, including for:

• marketing emails;

• newsletters;

• optional cookies;

• promotional communications.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Legitimate Interests

We may process certain information when it is reasonably necessary for our legitimate interests, including:

• improving our courses;

• improving website usability;

• preventing fraud;

• protecting our business;

• maintaining cybersecurity;

• responding to customer requests;

• measuring website performance;

• improving customer experience.

Whenever we rely on legitimate interests, we carefully balance those interests against your privacy rights.

Legal Obligations

We may process personal information where required by law, including to:

• comply with tax regulations;

• maintain accounting records;

• respond to lawful requests from public authorities;

• prevent illegal activities;

• comply with court orders;

• protect legal rights.

8. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or choose to receive promotional communications, we may send you information regarding:

• new online courses;

• educational articles;

• webinars;

• masterclasses;

• consulting services;

• product launches;

• special offers;

• newsletters;

• important updates.

You will only receive marketing communications where permitted by applicable law or where you have provided your consent.

Every marketing email contains an unsubscribe link allowing you to stop receiving promotional communications at any time.

Transactional emails relating to your purchases, invoices, password resets, account security, or course access may still be sent even if you unsubscribe from marketing communications.

9. PERSONALIZATION

To improve your experience, we may personalize certain aspects of our website and services.

Examples include:

• remembering your preferred language;

• displaying your enrolled courses;

• recommending relevant educational content;

• saving your learning progress;

• remembering website preferences.

Personalization helps us provide a more efficient and user-friendly learning experience.

10. WEBSITE ANALYTICS

We may use analytics services to better understand how visitors use our website.

Analytics information may include:

• number of visitors;

• visited pages;

• session duration;

• navigation paths;

• referral sources;

• browser information;

• device information;

• approximate geographic location;

• website performance metrics.

This information is generally collected in aggregated or pseudonymized form and is used exclusively to improve our website and educational services.

Analytics providers may use cookies or similar technologies as described in our Cookie Policy.

11. FRAUD PREVENTION AND SECURITY

Protecting our students and our business against fraud is an important part of our operations.

We may process personal information to:

• detect suspicious login attempts;

• prevent payment fraud;

• identify unauthorized access;

• investigate security incidents;

• monitor unusual account activity;

• secure our systems against cyber threats.

Where appropriate, automated tools may be used to identify potentially fraudulent activity.

These measures are designed solely to protect our customers, our services, and our business.

12. AUTOMATED DECISION-MAKING

We do not make decisions based solely on automated processing that produce legal or similarly significant effects concerning you.

Some automated technologies may be used for purposes such as:

• spam prevention;

• fraud detection;

• website security;

• technical optimization;

• analytics.

These technologies do not replace human decision-making regarding your rights or access to our services.

13. DATA MINIMIZATION

We are committed to collecting only the personal information that is necessary for the purposes described in this Privacy Policy.

We do not collect excessive or unnecessary personal information, and we regularly review our practices to ensure that data collection remains proportionate to our legitimate business needs.

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14. HOW WE SHARE YOUR INFORMATION

We respect your privacy and do not sell your personal information.

Your personal information is shared only when necessary to operate our business, provide our services, comply with legal obligations, or protect our legitimate interests.

Whenever possible, we limit the amount of information shared to what is strictly necessary.

15. SERVICE PROVIDERS

To operate our website and educational platform, we may work with carefully selected third-party service providers.

Depending on the services you use, these providers may assist us with:

• website hosting;

• cloud storage;

• payment processing;

• online course delivery;

• email communications;

• customer support;

• analytics;

• security monitoring;

• fraud prevention;

• accounting;

• invoicing.

These providers may process personal information only on our behalf and only for the purposes described in this Privacy Policy.

They are contractually required to protect your information and process it in accordance with applicable privacy laws.

16. PAYMENT PROCESSORS

Payments made through our website are processed by independent payment providers.

We do not receive or store your complete payment card details.

Depending on the payment method selected, payment providers may process:

• cardholder name;

• billing address;

• payment amount;

• transaction reference;

• payment confirmation;

• fraud prevention information.

Each payment provider operates under its own Privacy Policy and security standards.

We encourage you to review the Privacy Policy of the payment provider you choose before completing your purchase.

17. THIRD-PARTY SERVICES

Our website may integrate trusted third-party services to improve functionality and user experience.

Examples may include:

• payment gateways;

• learning management systems;

• video hosting services;

• email marketing platforms;

• analytics providers;

• customer support systems;

• cloud storage services.

These third parties may collect certain information directly when you use their services.

Their processing activities are governed by their own privacy policies.

We recommend reviewing those policies before using their services.

18. LEGAL DISCLOSURES

We may disclose personal information when required to:

• comply with applicable laws;

• respond to lawful governmental requests;

• comply with court orders;

• enforce our contractual rights;

• investigate fraud;

• prevent illegal activities;

• protect our property;

• protect our customers;

• defend legal claims.

Whenever legally permitted, we will limit the information disclosed to what is necessary.

19. BUSINESS TRANSFERS

In the event of:

• a business restructuring;

• merger;

• acquisition;

• sale of assets;

• transfer of business activities;

• succession;

your personal information may be transferred as part of the transaction.

Any successor organization will remain subject to this Privacy Policy unless you are informed otherwise.

20. INTERNATIONAL DATA TRANSFERS

Because the Internet operates globally, your personal information may be transferred to and processed in countries outside your country of residence.

These countries may have privacy laws that differ from those in your jurisdiction.

Whenever international transfers occur, we implement appropriate safeguards to protect your personal information, including where applicable:

• Standard Contractual Clauses (SCCs);

• contractual safeguards;

• technical security measures;

• organizational measures required by applicable law.

We take reasonable steps to ensure your information receives an adequate level of protection regardless of where it is processed.

21. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as necessary to:

• provide our services;

• manage your account;

• maintain educational records;

• comply with tax obligations;

• comply with accounting regulations;

• resolve disputes;

• enforce agreements;

• comply with legal obligations.

Retention periods vary depending on the type of information involved.

When personal information is no longer required, it will be securely deleted, anonymized, or destroyed unless applicable law requires longer retention.

22. HOW WE PROTECT YOUR INFORMATION

We implement appropriate technical and organizational measures designed to protect your personal information against:

• unauthorized access;

• accidental disclosure;

• alteration;

• destruction;

• misuse;

• loss.

Security measures may include:

• encrypted communications (SSL/TLS);

• secure authentication;

• access controls;

• password protection;

• server monitoring;

• security updates;

• regular backups;

• malware protection.

Although we apply industry-standard security practices, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security.

23. DATA BREACH RESPONSE

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will respond promptly.

Where required by applicable law, we will:

• investigate the incident;

• take appropriate corrective measures;

• notify the relevant supervisory authority;

• notify affected individuals when legally required.

We continuously review and improve our security procedures to reduce the likelihood of future incidents.

24. CHILDREN'S PRIVACY

Our website, online courses, and educational services are intended for adults and individuals capable of entering into legally binding agreements.

We do not knowingly collect personal information from children under the age required by applicable law without appropriate parental or legal guardian consent.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information as soon as practicable.

Parents or legal guardians who believe their child has provided personal information should contact us immediately.

25. THIRD-PARTY WEBSITES

Our website may contain links to external websites operated by third parties.

These websites are not controlled by Emmanuel Hamon Pastry School & Consulting.

We are not responsible for:

• the content of external websites;

• their privacy practices;

• their security measures;

• their terms of use.

Accessing third-party websites is done at your own discretion, and we encourage you to review their respective privacy policies before providing any personal information.

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26. YOUR PRIVACY RIGHTS

Depending on your country of residence and the applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• the right to access your personal information;

• the right to correct inaccurate information;

• the right to request deletion of your information;

• the right to restrict certain processing activities;

• the right to object to specific processing;

• the right to receive a copy of your personal information;

• the right to withdraw consent;

• the right to lodge a complaint with a supervisory authority.

We are committed to respecting these rights in accordance with applicable law.

27. RIGHT OF ACCESS

You have the right to request confirmation of whether we process your personal information.

If we do, you may request access to information including:

• the categories of personal information we hold;

• the purposes of processing;

• recipients of the information;

• retention periods;

• the source of the information, where applicable;

• your available privacy rights.

Upon verification of your identity, we will provide access within the time limits required by applicable law.

28. RIGHT TO RECTIFICATION

If any personal information we hold is inaccurate, incomplete, or outdated, you may request that it be corrected.

You may also update certain account information directly through your user account where this functionality is available.

29. RIGHT TO ERASURE ("RIGHT TO BE FORGOTTEN")

You may request deletion of your personal information when:

• it is no longer necessary for the purposes for which it was collected;

• you withdraw your consent where consent is the legal basis;

• you successfully object to processing;

• processing is unlawful;

• deletion is required by applicable law.

Please note that certain information may need to be retained for legal, accounting, taxation, fraud prevention, or contractual purposes.

30. RIGHT TO RESTRICT PROCESSING

You may request that we temporarily restrict the processing of your personal information in circumstances permitted by law, including when:

• you contest its accuracy;

• processing is unlawful but you oppose deletion;

• we no longer require the information but you need it for legal claims;

• your objection to processing is under review.

During the restriction period, we will continue to store your information but will limit further processing where required by law.

31. RIGHT TO DATA PORTABILITY

Where applicable, you may request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format.

Where technically feasible, you may also request that this information be transmitted directly to another service provider.

32. RIGHT TO OBJECT

You may object to certain types of processing, including processing based on our legitimate interests or direct marketing.

Where your objection is legally valid, we will stop processing your personal information unless we have compelling legitimate grounds or another lawful basis to continue.

33. WITHDRAWING YOUR CONSENT

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may withdraw consent by:

• updating your account settings (where available);

• clicking the unsubscribe link in marketing emails;

• contacting us directly.

34. COOKIES

Our website uses cookies and similar technologies to improve functionality, enhance user experience, and analyze website performance.

Cookies may be used to:

• maintain secure login sessions;

• remember your preferences;

• improve website performance;

• understand visitor behavior;

• measure website traffic;

• support website functionality.

You may manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the proper functioning of some areas of our website.

Additional information regarding cookies may be provided in our separate Cookie Policy.

35. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• changes in applicable legislation;

• new technologies;

• improvements to our services;

• changes in our business operations;

• security enhancements.

When material changes are made, the updated version will be published on our website together with the revised Last Updated date.

Your continued use of our website after any changes become effective constitutes acceptance of the updated Privacy Policy.

36. CONTACT US

If you have any questions regarding this Privacy Policy or the processing of your personal information, you may contact us.

Emmanuel Hamon
Emmanuel Hamon Pastry School & Consulting

Email: [emmanuelhamon.patis@gmail.com]

Website: [www.emmanuelhamonpastry.com]

37. COMPLAINTS

If you believe that your personal information has been processed in violation of applicable privacy laws, you have the right to submit a complaint to the competent data protection authority in your country of residence.

We encourage you to contact us first so that we may have the opportunity to resolve your concerns promptly and amicably.

38. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable to the operation of Emmanuel Hamon Pastry School & Consulting and, where applicable, the provisions of the General Data Protection Regulation (GDPR) and other relevant data protection legislation.

39. ACCEPTANCE OF THIS POLICY

By accessing or using our website, creating an account, purchasing a course, subscribing to our communications, or otherwise interacting with our services, you acknowledge that you have read, understood, and accepted this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you should discontinue the use of our website and services.

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